Dropship vendors are responsible for the sending the following EDI documents:
- EDI 846 transaction (Inventory Advice)
- EDI 855 transaction (Purchase Acknowledgement)
- EDI 856 transaction (Advance Ship Notice)
- EDI 810 transaction (Invoice)
Errors do occur from time to time so as you troubleshoot, here are some helpful hints to keep in mind. For a breakdown of guidelines and specs and commonly incorrect segments/code, please refer to the annotated Word documents below.
Things to keep in mind for EDI 846 files:
- "00" leading a UPC or EAN will cause the 846 to fail.
- If you notice that items are showing out-of-stock on the site, please check that a current and error-free 846 inventory file has been sent.
- The inventory files are only valid for 72 hours, so we ask vendors to follow a MWF routine (Monday mornings, Wednesday anytime, and Friday afternoons) at the minimum. Daily transmissions are most recommended (except for weekends and holidays). Items default to OOS on the site when the inventory advice expires.
- If you have sent a recent 846 and items are still not showing on the site please check that the items are listed on the 846.
- If items are NEW to the assortment and are listed correctly as UPC or EAN on the 846, with quantity showing, make sure the following has happened: the merchant has been approached as they will need to approve of the items and the items are listed in PIM.
Things to keep in mind for EDI 855 files:
- Indigo will only accept quantity change and cancellation of one or more items as updates in an EDI 855 POA.
- Date changes are NOT accepted (no backorders allowed). Indigo will not accept a follow-up POA for Dropship orders. We can only accept one EDI 855 POA per Dropship PO.
- ALL items on a multi part order must always have a IA or IR code. These are the only acceptable codes for dropship POAs. Failure to send a POA will result in a chargeback. Failure to send an accurate POA will also result in a chargeback.
- POAs are to be sent within 1 business day after the PO has been received.
- Product information (i.e. SKU/EAN and cost) on POA must match product information on PO otherwise the vendor's outgoing document will fail.
Things to keep in mind for EDI 856 files:
- The ASN must contain a single PO shipped to the end customer. A shipment notification is subsequently sent to the customer with the tracking number for the respective order. Please ensure the tracking number is accurate.
- If an order contains more than one carton/box and requires multiple tracking numbers, only include 1 tracking number. This will serve as a "parent" tracking number for other "child" tracking numbers within the same shipment. More than one tracking within an ASN will result in a failure of the document.
Things to keep in mind for EDI 810 files:
- The product information (i.e. SKU/EAN and cost) must match what is on the PO and POA otherwise the vendor's outgoing EDI document will fail.
- The invoice should be per PO, not consolidated, so each PO has its own invoice sent through, with taxes, on the 810 EDI file.