This is an example of the email that your business contact (per the DS contract) will receive once Canada Post has created your pre-paid account that you will use for shipping direct to customers. If you have not received this initial communication from Canada Post, please submit a request using the Dropship Support form, selecting Carrier Inquiries.
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Hi [DS Vendor Contact Name] ~
Here is your Canada Post account info that will allow you to Drop Ship with Indigo. Setting up a User ID and password on the CP website is first required. Please follow the attached PDF, DSV Vendor Setup guide. The second DSV EST 2.0 Tips and third attachments DSV EST 2.0 adding vendor contain tips and tricks if you are going to use EST 2.0 Electronic Shipping Tool 2.0.
1. Create your User ID by following pages 1 & 2 of the first attached guide
Information needed to set up your User ID
- Account number: [DS Vendor CP Account]
- Contract number: 40064959
- Postal Code: [DS Vendor Warehouse Postal Code]
2. Once you set up your User ID, you can use one of the following shipping software
- EST 2.0 - Canada Post’s electronic shipping tools (see pages 3 & 4 of DSV Set Up Guide)
- 3rd party WebServices API shipping software (see page 5)
- 3rd party eLink or Customer Developed system you will need to request a new site set up. For more information please email cenauto@canadapost.ca
- You will need “Paid By” details during the set up of your choice of shipping platform:
- Account #: 1024063
- Postal Code: L6T 4K4
3. Indigo requests that each vendor set the following defaults in their Shipping Software
- Services: Expedited
- Customer (Return) Address:
Indigo
55-100 Alfred Kuehne Blvd
Brampton ON L6T 4K4
4. In your SHIPPING TOOL (EST 2.0 or 3rd party Web Service shipping software or 3rd party eLink/CDS), ensure your Site/Ship from address is your physical address where you are located and the Customer address (on the label) is the return address.
5. Quick guidelines to help you ship with Canada Post:
- Max weight of parcels in Canada is 30 kg (66.1 lbs).
- No one dimension can exceed 2m (78.7 in).
- Parcels cannot exceed 3m (118 in) for length plus girth.
- If a dimension exceeds 1m it is considered oversize and a surcharge applies.
6. VERIFY and TEST your shipping label and shipping tool details before shipping to ensure the above default settings are correct and complete.
Place the shipping label on the largest flattest surface of the parcel and ensure the barcode is not on any corners or seams. This ensures the barcode can easily be scanned. See link below for complete guidelines. https://www.canadapost.ca/cpo/mc/assets/pdf/common/shippinglabels_poster_en.pdf
You may reach out to the Canada Post Help Desk at 1-877-376-1212 if you have any issues setting up your account.
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List of Canada Post Contacts
*Please CC your dropship contact on all inquiries.
For Canada Post login or set-up inquiries as well as troubleshooting the integration of your shipping platform, please contact dsv@canadapost.ca
For any other Canada Post dropship vendor set-up questions please contact the CP Help Desk 1-877-376-1212.
EDI Standard Carrier Alpha Code (SCAC)
Indigo requires that dropship vendors use CPC as the Canada Post SCAC on ASN doc (EDI 856). Please do not use CANA as this will fail on our side.
Canada Post Tracking Format
Please note that Canada Post tracking numbers should not include any spaces, dashes, or other special characters. We only accept alphanumeric/numeric tracking numbers (eg. 8504388426196413). Inaccurate tracking numbers will result in a compliance fee.
Test Orders During Onboarding
Prior to launching your brand with us, we require that a test order be made to ensure that operationally, your products are ready to go live on Indigo.ca and errors can be avoided for real customer orders. We will reach out to the vendor when we are ready to begin this process. Once you have received your carrier account number, feel free to start setting this up internally to avoid any delays in onboarding and going live.
Tips for Using Canada Post EST 2.0
Your user ID is set up with your Indigo account number, so there is no need to add your Indigo account as a MOBO (mailed on behalf of).
Please remember to run End of Day and transmit your shipments. Until you transmit this, the shipments are not charged to Indigo and a surcharge will apply.
Canada Post Help Files
Please see additional attachments below for Canada Post set-up: