For any required changes to a Purchase Order after the Purchase Order Acknowledgement (POA) has been sent, or for vendors who are unable to send a POA but require changes to the PO, the following PO Change process must be followed:
• Vendor must review all terms of the Purchase Order and communicate any required changes using the Purchase Order Change Request (POCR) Form below (i.e. UPC, cost, case pack size, quantity, Delivery or CHO date, INCO terms, etc…) and have it sent to their Indigo buyer for approval.
• If an adjustment is required, vendor must await the receipt of a Purchase Order Change Notice (EDI 860), or an e-mail correspondence acknowledging the change(s), from the Indigo buyer, before filling/shipping the order.
• Vendor must immediately notify the respective Indigo buyer of any changes to Purchase Order terms that may arise at any time using this PO Change process, including any foreseen late shipments and/or quantity discrepancies.
• If vendor does not communicate any discrepancies/required changes to a Purchase Order up to 5 business days ahead of Delivery/CHO due date, the terms and order information on the original Purchase Order govern.
For further assistance please submit the Vendor Compliance support form, selecting Supply Chain Support.