Uploading Images
If your article will be sold online, you must provide images at least two weeks before the product arrives in our DC. If your products are Dropship products, images must be uploaded during the initial product onboarding. PIM can accept up to 9 images per item.
Please be sure that all of your image files meet the following Image Criteria before uploading:
- File Naming Convention: UPC_#.jpg
- Images must be named this way in order to automatically associate with the UPC – the number indicates the order that the images will appear on the item page on the website. Example:
- 882709347845_1.jpg (primary image – will appear in search results and as the main image on the item page)
- 882709347845_2.jpg
- 882709347845_3.jpg
- Etc.
- Minimum Size: 800x800px
- Minimum Resolution 72 dpi
- Image Ratio between 1:1 to 1:1.6863
- Maximum 9 images per article
- File Extension: .png, .jpg, or .gif
To upload images:
Click on the Quick Actions menu, and click Upload Assets:
Deleting Images
Vendors are not able to delete images from the system; you can only upload new images. Please reach out to DigitalOnboarding@indigo.ca if you wish to delete, replace, or change an existing image. Indicate the name of the files you want to modify and attach any necessary images.
If you uploaded incorrect images and your article is still in ‘New’ state (has not yet been published in the system), you can try the following approach:
- Overwrite the original images by giving the new images the same name (i.e. UPC_1, UPC_2, UPC_3, etc.). All the items you load should be named this way for auto association.
- Re-upload the correct images to replace the original images