1. I’M GETTING AN ERROR MESSAGE / MY ARTICLES AREN’T LOADING PROPERLY IN PIM.
Please try clearing your browser cache and cookies and then relaunching your browser.
2. I DO NOT HAVE EXCEL, CAN I USE APPLE NUMBERS OR GOOGLE SHEETS?
No. You will either need to set up/manage your products directly through the PIM system or download Excel.
3. HOW DO I REQUEST A NEW USER ID TO THE PIM SYSTEM?
Please email PIM@Indigo.ca with the following information:
Vendor ID(s) #: 7#####
Contact Name: John Smith
Contact Email: jsmith@myvendor.com
Indigo Buyer Name & Email: Jane Doe
Please also indicate if any existing PIM users for your vendor need to be removed from the system.
4. I UPLOADED A FILE AND MY ARTICLES ARE UNDER MANDATORY VENDOR ATTRIBUTES. HOW DO I SEND THEM FOR MERCHANT APPROVAL?
Please see Appendix III: Troubleshoot Mandatory Vendor Attributes in the Article Creation – Multiple Articles – Excel training document.
5. I AM NOT ABLE TO FIND MY UPCS. WHY MIGHT THIS BE?
Make sure you are in the main Search and have not entered a specific workflow or have filters in place, as PIM will only show results of UPCs that meet that criteria. The base search functionality only searches for Articles, if you want to include Display Units, you can include them by selecting Type beside the search bar.
6. I CANNOT FIND A MASTER UPC. THIS UPC ALSO HAS COMPONENTS, HOW CAN I LOCATE THEM?
If a UPC has components, this would be considered an assortment and are setup as Display Units. When in the Search page, make sure to click and change Type from ‘Article’ to ‘Display Unit,’ before you search for the UPC. If you want to look for just the components, switch the Type in the search back to ‘Article.’
7. I HAVE MULTIPLE VENDOR NUMBERS; DO I NEED MULTIPLE PIM ACCOUNTS?
No. Your PIM account can be linked to multiple vendor numbers. If you do not see the articles for all of your vendors, or do not see all of your vendor numbers when setting up new articles, please email PIM@indigo.ca with the vendor number(s) that you need added to your account and CC your Buyer.
8. MY PIM TEMPLATE DOWNLOADED WITH THE WRONG VENDOR NAME IN THE DROPDOWN, WHAT DO I DO?
This can happen from time to time when the system is overloaded. Please clear your browser cache and cookies, close all browser windows and then relaunch PIM and try downloading a new template. If this does not work, please email the downloaded template to PIM@indigo.ca and we will update the dropdown for you.
9. HOW CAN I SET UP NEW BRANDS FOR ARTICLES THAT HAVE NOT BEEN PREVIOUSLY CARRIED BY INDIGO? THERE IS NO OPTION IN THE DROPDOWN MENU IN THE TEMPLATE.
For urgent articles that merchants need right away, you can upload the articles with the default Brand “#####” and notify the merchant about the new brands. After they get the new brands approved, they will be added into PIM. The articles will then be updated with the correct brand names. When you download a new template, the new brands will now appear in the dropdown menu.
Don’t see your question here? Please see the Frequently Asked Questions document for additional FAQs.
CONTACT US
If you have any questions for which you cannot find answers in the training documents or FAQs, please reach out to us at PIM@indigo.ca with your vendor ID. If the question involves specific UPCs, please include them in your email.